And so it begins..................Monster transmission warranty fight.

[popo8]

They are about to become my newest hobby for sure.

Excellent... be smart and dont get urself in trouble as well tho.

[Madman337]

Excellent... be smart and dont get urself in trouble as well tho.

Not gonna happen........
They have something coming in the form of "you cant keep ripping people off" is what I am thinking.
I really dont understand why anybody would do this to anybody else.
I simply do not think this way and when I see things like this it baffles me as to why.
Thats what I would like them to answer. WHY?
WHY do this to not only me but other people who placed their trust in you?
I have to deal with the public every day on repair stuff and I go home at night and sleep well over what I have told them and sold to them and I tell them and show them the needed items on their cars.
I tell them the truth just as if they can and DO look it up on the net or ask another shop and when I replace something I use ONLY quality stuff to do it period end of story just like I would if it was my own family trusting me to fix something.
Again I beg the question WHY?
I am at a loss so I will make sure they get whatever is coming to them if it within my power to do so and maybe the next guy wont get taken for an ride like me, I see it as the right thing to do not as revenge ect since I am above that but right is right and wrong is wrong and people need to know.
Any ideas would be helpful since I did file complaints with not only the BBB but also the Florida dept of consumer affairs as well and they both blew me off.
The BBB went so far as to make it look like I was the one being unreasonable!
I do know that Frank will take care of me and I will FINALLY get what I wanted in a trans and all will be good it just sucks that i had to deal with rotten people to get there.

[Madman337]

Because those who get screwed do not want to take the chance of spending even more money to try and fight claims only to possibly be screwed again. Everyone feels it's just better to cut their losses and move on. Same thing goes with garages and dealerships. They get away with it because they can.

This is also the reason why we should stand up and say someting.
Monster could have SO easily handled this differently and taken care of it all if only then had sent me what I paid for in the first place and hired people of quality to build a quality product like the one I thought I bought and paid for.
I work in the repair industry and if there is EVER a problem all you have to do is bring it back and I take care of it no questions asked period!
I am also no fool and will not just cave to those looking for something for nothing but if it is legit then I stand behind my work and the work of my techs 100%
I get comebacks and yes sometimes they are fubars but that is the nature of this job and we handle it because you can do everything right sometimes and it will still come out wrong but that is where superior customer service comes in to play and you get it taken care of.
A company looking to grow should look at it like this and step up but these guys havent done so and their usual "improper install" wont work on me because I have credentials showing that I am a professional tech.
I strongly suggest a different approach in management in their company if they want to go forward and maybe me proving fraud to a court of law they committed fraud just may do it I dunno.
believe if their company was run by somebody like Frank then I would have never gotten a crap product and if I had a problem then they would have taken care of it like they should have.

[CPT]

Unfortunately, we too often put too much faith in the thought that people are honest. It's all about greed. Their bank account overshadows their conscience. It's no big deal to them that a customer spent their hard earned money on junk that they put out the door. The ironic part is, so many people think it's the better option to deal with a huge company rather than a small shop. They don't understand that they're paying for the huge building or all that advertising with the money you're paying. I prefer to stay smaller because it allows me to put the customers money into the work that we're doing for them.
We have a local LS Specialty shop here. When they first started years ago, they had a great reputation and the owner was a decent guy...Then, they grew. They got some national media coverage and things got crazy. They built a huge new shop with painted floors and all the things to impress people. The problem was, they started treating their customers like crap. the owner got an extremely swollen head and money soon reformed his character. Not their reputation sucks and their work is terrible.
I'm not in this game to get rich. I'm cool with just getting by comfortably. I will never be big enough to have a TV commercial. I'll never be big enough to donate transmissions to Powerblock TV for advertisement. It's not about trying to make as much money as you can and screwing everyone in the process. To me, it's more about giving the customer the best product we can. it's about going to a car show or the dragstrip and hanging out with customers that are now our friends as well.

[Madman337]

Tonight I finally got the time and the health (had a very nasty flu bug lately for the last 9 days) to put in my trans I got from Frank at CPT and I have to say that I FINALLY have a transmission in my truck that works not only better than the original but also now I can finally get my wife off my back about fixing her truck! shifts are firm and positive and it is great to be able to drive it again after it being down for so long.
I will now be going after the company who took advantage of me and from what I hear are many others too so the fight is not over just yet. I will let you all know what happens.

[CPT]

Thanks for the update, Mike. I'm glad we were able to help you out.

Frank

[Madman337]

Thanks for the update, Mike. I'm glad we were able to help you out.

Frank

Frank you did help me out in a big way and if we ever get to meet face to face I am pretty sure my wife is gonna kiss you LOL.