Well, I just got some potentially great news today (if anything comes to fruition from it). I've been stuck in the same Site Support job at work for over 2.5 yrs now, will be 3 come June. I've been trying to find a way to move up or out of this position just to get into some new stuff and learn some new things (nearly 3 yrs of fixing end-user errors and broken laptops will make you want to smash your head through a wall). Well, I've been doing the entry level phone and voicemail setups for my region of the company (which covers everything from Texas all the way to the west coast) because at the time they trained me to do it, the infrastructure team responsible for it was severely short-staffed and just didn't have the man-power to do the entry level stuff. Well, they've been making good leaps toward getting their shit organized and trying to free up some of their budget to bring more bodies on to their team. Since I was able to leave the office early today due to the ice/snow and work from home for the rest of the day, one of the guys on the Voice infrastructure team called me up to speak privately and let me know that he and his manager have both actually been thinking about trying to pull me off the Site Support team and get me under them to do the phone support I do for the entire country, not just my region. I asked him what the hell he's been waiting for lol. We're also at a unique transition time where my manager just shifted to a new guy who is still learning the ropes of our team and who does what, etc. This would be the perfect time for them to go to my new manager and request the team change, provided they can procure my salary into the Infrastructure budget. Even if it's just a lateral change pay-wise, it's going to be a great transition for me career-wise. Right now, this little conversation is only known between him, his manager, and me, but they're going to see what they can get pushed through and try to help me get out of my current role that bores me to death. I will have a lot more potential to learn new things and advance my abilities into a more specialized field (which will in turn earn more money in the long run) as opposed to my current spot where I do so much generalized support that it's impossible to get into just one thing alone and move forward. General rule of IT: general knowledge only keeps you low man on the totem pole; specialized knowledge climbs the chain and brings the bigger paycheck. If they manage to make this happen, I'll get to start focusing on Cisco training and can work toward getting certs, such as CCNA Voice and such. I'm pretty stoked about it and happy to see my work is not going unnoticed (he told me I'm the only guy on the Site Support team they trust to properly set everything up and troubleshoot it like I do, since the guys on the east coast call them nearly daily about mistakes they've made asking how to fix it lol). Here's to hoping for bigger and better things coming my way this year. :beer2:
Hey @meissen, do you do any work with CUCM & CUCA and/or Cisco WebEx/Jabber?
