Originally Posted by
blackbirdws6
Still one piece of the puzzle and honestly, the customer should not need to do all this research. What needs to be answered is how the customer can differentiate the product they received from another when it comes with different labeling and packaging.
Perhaps this info should be put on the website? All I know is setting customer expectations is paramount. I sell headlight components and if someone orders said brand, this is what they get. I would expect to be read the riot act if I sent a differently branded product and rightfully so.
Since the vendor hasn't provided more than his word on the subject, I'm not surprised at the responses here.