Moved from Comcast to Frontier 4 weeks ago.....
That was a mistake. Holy crap I didn't think it could get any worse. It got FAR worse. So bad in fact, that yesterday morning, I called up Comcast, restarted an internet only account with them, and told frontier to come pick up their crap. I then literally went outside and completely removed and uninstalled their FIOS drop they put in.
Starting the account was painful. Took 3 service reps to confirm that I had FIOS available. All was copacetic for three weeks until my first bill arrived......for $395!!!! I was supposed to be signed up for 50/50 internet and their "Extreme HD" tv package. I got 75/75 and Extreme HD, with NO promo. Oh, and a security suite at $10 a month I explicitly declined, undisclosed installation and activation charges totaling $130 to boot.
Over the course of the next few days, things slowly started to get sorted. First was an internet chat that was supposed to fix things, relatively easy. Even was going to get a NEST Thermostat out of them for a song as part of the concession (and HBO for half price for a year and ALL the other premiums comped for 3 months). Two days later, our internet was suddenly not working though cable was fine. Got home and find out that someone on their side had put in a cancellation order for our internet?!?!? Took literally 3 hours to clear that up, the last hour of which was on their top tier "we screwed up bad" customer care division (like C3 was at Citibank when I worked there). She told me everything was fixed, bill was correct, all concessions made, etc. Then the next day, I'm trying to watch TV. See a movie on Cinemax, but Cinemax isn't working. Back to chat I go, quite unhappy. Holding Frontier to the fire on this. Girl on chat told me "we can't comp Cinemax, can only bundle with HBO for $3 a month." We went round and round, and her solution was to add Cinemax for $12 a month, then have me chat in to have a price correction done every bill for the 3 month comp period. Told her go ahead but I'm cancelling. That was Friday night.
Yesterday morning, called Comcast, started their Blast internet up for $40 a month, did a hotline activation since I owned my own modem. No extra charges or anything. Almost went with cable tv package, but it kept creeping and creeping up in price and after the sales rep slipped and gave me bad into, I put a stop to it as said no, internet only. Had to spend a little while with the activation folks on the line while I swapped some cable connections outside to get the proper feed going again, and all was well.
So now, I've cut the cable company cord. $40 a month for internet. Already have a prime account that works out to $8.33 a month. Netflix and Hulu for $8 each a month. And just this morning, discovered Sling TV for $20 a month that I conceded to pay for on request of my wife mainly for Food Network and AMC (Walking Dead). So right now at $84 a month and any of it is easily deleted without major losses. Just need to grab an OTA HD antenna and we'll be set.
UNFORTUNATELY, I got forced into NEEDING my HTPC to work. I have it in a fractal design NODE 304 mini-itx case. Unfortunately in our great room, the setup doesn't allow for it to go somewhere without looking out of place (pardon the mess, we closed 4 weeks ago and are still unpacking):
http://i72.photobucket.com/albums/i1...pspxqycumr.jpg
Not to mention it doesn't have a wireless card. I couldn't get an AC wireless card locally, and REALLY didn't want to drill holes and drag Cat6 cable from the office at the front of the house over to the complete opposite end. ALL my media files are .mkv format, so Chromecast and FireTV were out. Ended up grabbing a ROKU 4 box, and I was completely blown away by it. WELL worth the $130.
I don't ever forsee going back to a cable company again. I know the naysayers will ping me for the $20 a month slingtv for the few channels it offers, but I don't see it as being the same.
